POLICE COMMUNICATIONS
Sunday, 24 June 2018 | 11:00am to 12:30pm
Police HQ, 200 Roma Street,
Brisbane QLD 4000
FREE ENTRY
From Whoa! To GO! Senior Sergeant Sean Sutcliffe will brief you on the role of the Brisbane Police Communications Centre and how it coordinates police resources in times of emergency including during natural disasters, special police investigations and when responding to community requirements.
Queensland Police Communication Centres collectively answer over 100,000 calls every month. Calls for assistance include to Triple Zero / 000, after-hours calls for service and calls from other Government agencies.
The Brisbane PCC is staffed by police officers and civilians, operating 24/7 to manage the receipt of these calls. Duty Officers, Communication Coordinators, Dispatchers, Inquiry Operators and Call Takers each play their part in answering and responding to requests for assistance. Responses include the dispatch of police and other emergency services as well as the supply of information to officers at jobs.
Senior Sergeant Sutcliffe will also discuss the misuse of the emergency service. In 2017, there were more than 5,830 nuisance Triple Zero calls recorded at centres, over 5,870 calls deemed to be false or hoax calls, and at least 28,800 calls classified as ‘no voice’ calls, typically associated with ‘pocket dialling’ or children playing with phones.
Some of the nuisance calls received by police include:
- A caller asking when Blue Heelers will next be screened,
- A caller enquiring “What day is it? … I’ve just woken up”,
- Caller reporting a person playing loud music on the train,
- A request for the call taker to guess their name and serial number,
- A caller trying to order a pizza.
This one-and-a-half-hour presentation will start at 11:00am on Sunday, June 24, and be both informative and educational. The presentation is suitable for all age groups.
The Museum opens its doors to the public on the last Sunday of each month from 10am to 3pm from February to November in addition to the standard Monday to Thursday 9am to 4pm opening hours. Monthly Sunday openings feature guest speakers from across the historical and crime-solving spectrums.
The Police Museum will open Sunday, June 24 from 10:00am to 3:00pm, and is located on the ground floor of Police Headquarters, 200 Roma Street, Brisbane.